oktabet Privacy Policy

This Privacy Policy is issued by GoTech Entertainment ("Company," "we," "us," or "our"), the operator of the oktabet online gaming platform accessible at https://oktabet.app ("Platform"). This policy describes our practices with respect to the collection, use, storage, sharing, and protection of personal information provided by users of the Platform ("you," "your," or "Player").

This Privacy Policy applies to all personal information we collect through:

• Your registration and account profile on the oktabet Platform;
• Your use of any gaming product offered through the Platform, including bingo, slots, live dealer casino, and sports betting;
• Financial transactions you conduct through the Platform, including deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank;
• Your interactions with our customer support team via live chat or email;
• Your use of the oktabet website, including data collected through cookies and analytics tools.

This Privacy Policy should be read together with our Terms and Conditions and Responsible Gaming Policy, both of which are incorporated by reference. By creating an account on oktabet, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

oktabet collects personal data in two main ways: information you provide directly to us, and information we collect automatically when you use the Platform. Below is a detailed breakdown of each category.

Information You Provide Directly:

• Identity Data: Full legal name, date of birth, nationality, and government-issued ID number (e.g., SSS, GSIS, PhilHealth, Postal ID, Driver's License, or Passport);
• Contact Data: Philippine residential address, email address, and mobile phone number registered in the Philippines;
• Financial Data: GCash account number, PayMaya account details, BPI/BDO/Metrobank account information provided for deposit and withdrawal processing;
• KYC Documents: Scanned or photographed copies of government-issued identification documents and proof of address submitted during the verification process;
• Communications Data: Records of your interactions with our customer support team, including live chat transcripts and email correspondence.

Information We Collect Automatically:

• Technical Data: IP address, browser type and version, device type, operating system, screen resolution, and unique device identifiers;
• Usage Data: Pages visited on the Platform, games played, bet amounts and outcomes, session duration, click paths, and feature interactions;
• Location Data: Approximate geographic location derived from your IP address, used to verify compliance with Philippine jurisdiction requirements;
• Cookie Data: Information collected through cookies and similar tracking technologies as described in Section 8 of this Policy.

GoTech Entertainment processes your personal data for specific, legitimate purposes only. We do not process data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we use your personal information are as follows:

• Account Administration: To create, maintain, and manage your oktabet player account, verify your identity, and process your login credentials securely;
• KYC and Age Verification: To verify that you meet the 21+ age requirement under PAGCOR regulations and to comply with our Know Your Customer obligations before permitting deposits and withdrawals;
• Transaction Processing: To process your deposits and withdrawals through GCash, PayMaya, BPI, BDO, and Metrobank, and to maintain accurate transaction records;
• AML Compliance: To monitor transactions for suspicious activity as required under Republic Act No. 9160 (Anti-Money Laundering Act) and its amendments, and to file Suspicious Transaction Reports (STRs) or Cash Transaction Reports (CTRs) with the Anti-Money Laundering Council (AMLC) where legally required;
• PAGCOR Regulatory Reporting: To fulfill our reporting obligations to the Philippine Amusement and Gaming Corporation as required under our gaming license;
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling, apply responsible gaming tools activated by the player, and fulfill our duty of care obligations under PAGCOR's responsible gaming framework;
• Fraud Prevention and Platform Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, and other security threats to the Platform;
• Customer Support: To respond to your queries, complaints, and requests submitted through live chat or email;
• Platform Improvement: To analyze usage patterns and gameplay data to improve the oktabet platform, fix technical issues, and develop new features;
• Marketing Communications: To send you promotional offers, bonus notifications, and product updates — but only where you have given your explicit consent to receive such communications. You may withdraw this consent at any time via your account settings.

oktabet does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. Your data may however be shared with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment Service Providers: GCash (Mynt), PayMaya (Voyager Innovations), and partner banks (BPI, BDO, Metrobank) receive financial transaction data strictly as necessary to process your deposits and withdrawals. These providers are bound by their own privacy policies and financial sector regulations;
• Game Content Providers: Third-party game studios and live casino operators who supply games to the oktabet platform may receive anonymous or pseudonymized gameplay data for RNG certification, dispute resolution, and game performance purposes only. No directly identifiable personal data is shared with game providers beyond what is technically required;
• Identity Verification Services: Third-party KYC and identity verification providers may process your identity documents and biometric data where required for enhanced verification. All such providers are contractually bound to process data only for the specified verification purpose;
• PAGCOR: As our licensing authority, PAGCOR may require access to player account data, transaction records, and gameplay logs as part of regulatory audits, compliance reviews, or investigations. We are legally obligated to cooperate with all PAGCOR data requests;
• Anti-Money Laundering Council (AMLC): We are required by law to report covered transactions and suspicious transactions to the AMLC. This includes player identity data, transaction amounts, and account history where reporting thresholds are met or suspicion is identified;
• Law Enforcement and Courts: We will disclose personal data to Philippine law enforcement agencies, the National Bureau of Investigation (NBI), or courts of competent jurisdiction where required by a valid legal order, warrant, or subpoena;
• Professional Advisors: Our legal, audit, and compliance advisors may access personal data on a strictly need-to-know basis and are bound by professional confidentiality obligations.

oktabet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with NPC-approved disposal methods. Anonymized data (from which no individual can be identified) may be retained indefinitely for aggregate analytics purposes.

Where you request deletion of your personal data before the applicable retention period has expired, we will assess the request against our legal obligations. We may be unable to delete certain data where retention is required by law — in which case we will inform you of the specific legal basis preventing deletion and restrict further processing of that data to the minimum necessary for compliance purposes only.

GoTech Entertainment implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our security framework includes:

• Transport Layer Security (TLS): All data transmitted between your device and the oktabet platform is encrypted using TLS 1.2 or higher, preventing interception by third parties;
• Data Encryption at Rest: Sensitive personal data and financial information stored in our databases is encrypted using AES-256 encryption;
• Access Controls: Role-based access controls ensure that only authorized GoTech Entertainment personnel can access personal data, with each staff member granted access only to the data categories required for their specific role;
• Multi-Factor Authentication: Administrative access to systems containing personal data is protected by multi-factor authentication (MFA);
• Regular Security Audits: Our platform and data systems undergo regular penetration testing and security audits by independent third-party security specialists;
• Incident Response: We maintain a documented data breach response plan. In the event of a personal data breach, we will notify the National Privacy Commission and affected players within the timeframes required by the Data Privacy Act and its Implementing Rules and Regulations.

While we implement industry-standard security measures, no system connected to the internet is completely immune to attack. You are also responsible for maintaining the security of your own oktabet account by using a strong, unique password and enabling any available two-factor authentication features. If you suspect your account has been compromised, contact our support team immediately via live chat.

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by GoTech Entertainment. These rights can be exercised by contacting our Data Protection Officer as described in Section 11 of this Policy.

We will respond to all verified data subject requests within fifteen (15) business days of receipt, as required under the Data Privacy Act. In complex cases, we may extend this period by an additional fifteen (15) business days and will notify you accordingly.

To exercise any of the rights above, please contact our Data Protection Officer via email (plain text address — not a clickable link): [email protected] — with the subject line "Data Privacy Request" and a description of the right you wish to exercise. We may need to verify your identity before processing your request.

The oktabet Platform uses cookies and similar tracking technologies to improve your browsing experience, maintain your session while logged in, analyze platform usage, and support fraud prevention measures. A cookie is a small text file placed on your device by a website you visit.

The following categories of cookies are used on the oktabet Platform:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as maintaining your logged-in session, storing your language preference, and securing your account. These cannot be disabled;
• Functional Cookies: These cookies remember your preferences and settings (such as game display preferences) to provide a more personalized experience. They are activated based on your account configuration;
• Analytics Cookies: We use privacy-respecting analytics tools to understand how players navigate the Platform, which games are most popular, and where technical issues occur. This data is used in aggregate form and does not identify individual players;
• Security Cookies: These cookies support our fraud detection and platform integrity systems by identifying unusual access patterns or suspicious behavioral signals.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent the oktabet Platform from functioning correctly and will log you out of your session. For detailed instructions on managing cookies in your specific browser, consult your browser's help documentation.

The oktabet Platform is strictly intended for persons who are 21 years of age or older, in accordance with PAGCOR regulations governing online casino-style gaming in the Philippines. We do not knowingly collect, process, or retain personal data from individuals under the age of 21.

If you are a parent or guardian and believe that a minor in your care has registered on the oktabet Platform, please contact our support team immediately via live chat or by emailing [email protected] (plain text — not a link). We will investigate and take immediate action to suspend the account and delete the minor's personal data from our systems.

We strongly encourage parents and guardians to make use of internet filtering tools and parental control software to prevent underage access to online gaming platforms. Organizations such as the Internet Watch Foundation and local Philippine internet safety groups provide guidance on such tools.

GoTech Entertainment reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable Philippine law, PAGCOR regulatory requirements, our data processing practices, or the features and services offered on the oktabet Platform.

When we make material changes to this Privacy Policy, we will:

• Update the "Effective Date" at the top of this page;
• Display a prominent notice on the oktabet Platform notifying logged-in players of the update;
• Where the change significantly affects your rights or the way we process your data, send a notification to your registered email address at least fourteen (14) days before the changes take effect.

Your continued use of the oktabet Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should stop using the Platform and may request closure of your account by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way oktabet processes your personal data, please contact our Data Protection Officer (DPO). The DPO is responsible for overseeing GoTech Entertainment's compliance with the Philippine Data Privacy Act and serves as the primary point of contact for all data privacy matters.

Data Controller:
GoTech Entertainment
Operator of oktabet (https://oktabet.app)
PAGCOR-Licensed Online Gaming Platform
Philippines

Data Protection Officer Contact:
Email (plain text — not a clickable link): [email protected]
Subject Line: "Data Privacy Request" or "DPO Inquiry"
Response Time: Within 15 business days of receipt

If you are unsatisfied with our response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the independent government body responsible for enforcing the Data Privacy Act. You may contact the NPC through their official government channels.